Online computer help refers to various technical support and IT assistance services provided remotely over the internet. Some examples of online computer help include:
Remote tech support - Companies like Need a Computer Guy or independent technicians who can remotely access your computer to diagnose and fix issues in real time. This allows them to troubleshoot and perform repairs without needing physical access to your device.
Live chat support - Many companies provide real-time chat features on their websites to instantly connect with a technician for help with computer problems. The technician can walk you through solutions using a chat interface.
Email/Ticket support - Submitting an email or support ticket to describe your computer issue and receive step-by-step fixes via email correspondence. This allows asynchronous communication when live chat is not available.
DIY articles and tutorials - Many online tech support sites have extensive libraries of DIY guides and tutorials to help you self-diagnose and resolve common computer problems like malware removal or wifi connectivity issues.
Remote access software - Some services provide access to screen sharing and remote control software like TeamViewer so technicians can access your computer remotely with your permission and make necessary repairs and adjustments.
Online tech forums - Technology focused forums and communities like /r/techsupport on Reddit allow you to post questions and get solutions from experts and enthusiasts for free.
The benefit of online computer help is the convenience of instant, remote troubleshooting and support so you can get computer problems fixed quickly without needing to take devices into a repair shop.